Support & Contact
Support and enquiries.
For product enquiries, account support, technical issues or partnership discussions, use the contact options below and we will direct your message to the right place.
General enquiries
For product enquiries, custom orders, pricing questions or general support, send us a message and we will aim to respond within one business day.
Report a bug
If something is not working as expected, please include what happened, the page affected, your browser, device and operating system where possible.
Account help
For login issues or profile support, send us a message with your username and the email address linked to your account.
Partnerships
For collaborations, integrations, trade enquiries or larger project discussions, contact us with a short overview of what you are looking to achieve.
Send us a message
Complete the form below and we will respond as soon as possible, usually within one business day.
We aim to reply to every message within one business day.
Message sent — we will be in touch soon.
FAQ
Common questions
Clear answers to common questions about Terraform3D Smart Profiles and NFC products.
Yes. You can create a free Smart Profile with no card required. Paid plans are available for businesses that need advanced features such as analytics, additional links, custom domains, team tools or priority support.
Your profile and account data is stored securely in our database. Passwords are hashed and never stored in plain text. We do not sell or rent your personal data.
When you enable the Contact Card on your profile, visitors see a "Save Contact" button. Clicking it downloads a .vcf file with your name, email, phone, and location — so they can add you to their phone contacts in one tap.
Unlimited. Add as many links as you like — social profiles, projects, shops, booking pages, anything with a URL.
Yes. Go to your profile dashboard and scroll to the bottom. You'll find a Delete Account option that requires your password to confirm. This permanently removes your account and all associated data.